Grease Trap Due
Refund Policy
You are buying a digital PDF checklist on greasetrapdue.com (one-time $19, annual reminder plan $39/year, or lifetime reminder plan $299, plus multi-location plans listed on our pricing page).
If you have not downloaded the PDF file and we have not sent you a checklist or reminder email, email support@greasetrapdue.com within 7 days of payment. We refund the full amount to the original payment method. Banks often take 5 to 10 business days to post it.
After the file is downloaded or the first checklist or reminder email is sent, that charge is final.
The $39 yearly plan can be canceled any time in your account or by emailing support@greasetrapdue.com. Cancellation stops the next renewal charge and future reminder emails. It does not refund a billing period in which we already emailed the checklist or a reminder.
The $299 lifetime plan is one charge for reminders and checklist updates on this website only, for the single date you entered. After we send the checklist or a reminder, the sale is final. You can still stop future emails. Stopping emails does not refund the $299. If we stop operating this website, we email you the last checklist you were entitled to. We do not refund unused future years.
The $149 yearly multi-location plan covers up to 5 dates on this website and can be canceled any time before the next renewal. The $999 plan covers up to 5 dates on this website. Dates above that limit are not added automatically. This lifetime plan is one charge. The same final-sale rule applies after the first checklist or reminder email.
Same-day plan upgrades pay only the price difference and follow the same final-sale rule once the upgraded entitlement or checklist is delivered.
We do not collect government fees or contractor bills, so we also do not refund government fees or contractor bills. We do not pay any penalty that an agency charges you.
Keep with the receipt
grease trap cleaning
The main note that explains what the purchased file does and does not cover.
Keep with the receipt
grease trap manifest
Why a checklist is not a hauler invoice, which is why a refund here cannot touch one.
Keep with the receipt
delivery steps
Where a download or a first email happens, which is the point the refund window closes.
Keep with the receipt
plan prices
The five plans with billing style, so a one-time order is not confused with an annual one.
Keep with the receipt
refund questions
Short answers about the 7-day window, cancellation, and bank posting times.
Keep with the receipt
the publisher
Who issues the refund and how a correction request is handled.
Keep with the receipt
refund request
The address and the details that make a refund request processable.
Keep with the receipt
purchase terms
The license and liability terms that govern the same order.
Keep with the receipt
payment privacy
Why the site has no card number and how a payment record survives deletion.
Keep with the receipt
scope notice
The non-affiliation statement that explains why third-party bills are out of scope.
How to request a refund
Write to support with the address used at checkout, the order reference if you have it, and a sentence saying you want a refund. Say whether the PDF was downloaded or any email arrived, because that fact decides whether the unused-order window still applies.
A request does not need a reason. The policy turns on delivery, not on why the file is no longer wanted. The reply confirms whether the order qualifies and what happens next.
What makes an order eligible
Two conditions must both hold: the request arrives within 7 days of payment, and neither the PDF download nor the first checklist or reminder email has happened. When both hold, the full amount is refunded to the original payment method.
The window exists because the product is delivered in minutes. An order that has already been delivered has consumed the thing it paid for, which is why the cutoff is stated plainly rather than left to discretion.
What ends the window
Downloading the PDF ends the window. Receiving the first checklist or reminder email also ends it. Either event is enough; the policy does not require both.
A late-arriving email still counts as delivery. If a file is in the inbox or in the account, the order has been fulfilled, and a request after that point falls under the final-sale rule.
How the money comes back
A refund goes to the original payment method through the processor. The site does not issue store credit, a replacement code, or a payment to a different card.
Banks often take 5 to 10 business days to post a refund. The delay is on the bank side once the refund is issued, so a slow posting is not evidence that the refund did not happen.
Annual plans and cancellation
The annual plans can be canceled at any time in the account or by email. Cancellation stops the next renewal charge and future reminder emails. It does not refund a period in which a checklist or a reminder was already sent.
Cancellation and refund are different tools. Cancellation is for stopping the future. A refund is for reversing an unused order. A buyer who wants both should say so, and the policy is applied to each part separately.
The lifetime plans
The lifetime plans are one charge for reminders and checklist updates on this website for the dates the order covers. After the checklist or a reminder is sent, the sale is final.
You can still stop future emails at any time. Stopping emails does not refund the lifetime charge. If the site stops operating, the last checklist the order entitled you to is emailed, and unused future years are not refunded.
Multi-location plans
The multi-location annual plan covers up to five dates and can be canceled any time before the next renewal. The multi-location lifetime plan covers up to five dates in one charge and follows the same final-sale rule.
Dates above five are not added automatically. A sixth date is a new decision rather than a quiet expansion of the order, and it is priced as a separate arrangement.
Same-day upgrades
A same-day upgrade pays only the difference between the plan you bought and the plan you want. The upgraded entitlement follows the same final-sale rule once the upgraded checklist is delivered.
An upgrade is not a refund of the original plan. It is a top-up, and the original order remains part of the record. If the upgrade is requested before delivery, say so, because the delivery state affects what can be reversed.
What is never refunded here
Government fees and contractor bills are never refunded here, because they are never collected here. A city charge and a hauler invoice belong to those parties, and this site has no record of them to reverse.
The site also does not pay a penalty an agency charges. The product is a file and a reminder, and the policy is limited to the amount paid for that file.
Choosing the right plan first
The cheapest refund is the one a buyer never needs. Count the dates you actually track, decide whether reminders change your behavior, and read the plan line about billing before paying. A one-time plan is a single charge; an annual plan renews.
If the choice is unclear, write to support before checkout. A question answered before the order is easier for both sides than a request after the file has been delivered.
If delivery went wrong
If payment succeeded and no file arrived, that is a delivery problem rather than a refund question. Write to support, check the spam folder, and try the account page with a 6-digit code. A missing file is resent.
If the file arrived with a wrong field, name the field and the value you expected. A defect in the delivered page is fixed, and the fix does not depend on the refund window because the order has already been fulfilled.