Grease Trap Due
Privacy Policy
We store the email address you enter, the checklist fields you submit on greasetrapdue.com, your order history, and a first-party attribution cookie that lasts one year so we can see which page referred a purchase.
When you sign in to /account, we send a 6-digit verification code to your email and set an encrypted HTTP-only session cookie. We do not use advertising or cross-site tracking cookies.
Payment card numbers are handled directly by our card payment processor. We never see or store your card number.
We do not sell, rent, or share your email address or checklist answers with contractors, lead brokers, or advertisers.
Transactional emails and scheduled reminders are sent from support@greasetrapdue.com.
Email support@greasetrapdue.com to delete your reminder schedule or your account profile; we complete deletion within 7 days while retaining required payment accounting records.
Keep with the receipt
grease trap cleaning
The main note the order is built around, including the four facts the checklist holds.
Keep with the receipt
grease trap manifest
How the hauler paper and this log differ, which explains why the site stores so little.
Keep with the receipt
order steps
Where the email, the sign-in code, and the reminders enter the process.
Keep with the receipt
plans and billing
The five plans and which ones create a renewal record in the account.
Keep with the receipt
data questions
Short answers about email use, cookies, deletion, and what is never sold.
Keep with the receipt
the publisher
Who holds the data and how a correction request reaches them.
Keep with the receipt
deletion request
The address to use for a deletion request or a privacy question.
Keep with the receipt
terms of service
The license and liability rules that sit beside this policy.
Keep with the receipt
refund policy
How an order is reversed and why a payment record can remain after deletion.
Keep with the receipt
scope notice
The non-affiliation statement that limits what this site claims to be.
What this policy covers
This policy covers the website, the order, the account, and the email messages tied to a purchase. It does not cover a hauler website, a city program site, or a payment processor page you reach from a link, each of which has its own policy.
The scope is the data this site collects to sell a file and send a reminder. That is a short list, and the sections below explain each item in ordinary language.
The email you type
The email address is used to deliver the PDF, send the receipt, send the 6-digit sign-in code, send the reminders your plan includes, and answer a support message. It is the identifier for the order and for the account.
It is not used for a newsletter, a cold campaign, or a list sale. If a message from this site ever looks like marketing rather than an order or reminder, report it, because it should not exist.
The checklist fields you submit
The checkout collects the fields the PDF needs, such as the location label and the next date. Those values are used to generate the file and to schedule reminders on plans that include them.
They are not shared with a hauler, a city, or a broker. A contractor asking for the answers is not asking on behalf of this site, and the site does not pass them along.
Your order history
The order record holds the plan, the amount, the date, the status, and the related email. It exists so support can find an order, so a refund can be traced, and so a renewal can be identified.
The order record is also part of the accounting the business is required to keep. That is why deletion of a profile can leave a payment record behind while removing the other data.
The one-year attribution cookie
The attribution cookie is first-party and lasts one year. It records which page referred a purchase so the site can see which page did the work. It is not an advertising cookie and does not follow you to another site.
It does not identify you by name and does not contain a card number. A cookie-clearing browser setting removes it, and the site still works without it.
The sign-in session cookie
The session cookie is set when you sign in with a 6-digit code. It is encrypted and HTTP-only, which means page scripts cannot read it. It keeps you signed in so the account can show the file and the tracked date.
Signing out or clearing cookies ends the session. The 6-digit code is a separate message and expires on its own, which limits what a forwarded code can do.
Card data and the payment processor
Card details are entered in the payment processor window and handled by that processor. This site does not see the card number and does not store it. The order record holds the result of the payment, not the card.
If a charge needs to be reversed, the refund is issued to the original payment method through the processor. Support cannot read a card number because the site never has one.
Transactional email and reminders
Order mail, receipts, sign-in codes, and reminders are sent from support@greasetrapdue.com. They are tied to the order rather than to a marketing list, and the reminders stop when you unsubscribe or cancel.
Every reminder carries a one-click unsubscribe link. Using it stops the reminders without deleting the order, the account, or the file you already downloaded.
What this site never does with your data
It does not sell, rent, or share the email or the checklist answers with a contractor, a lead broker, or an advertiser. It does not run a phone lead desk and does not collect a phone number for resale.
It does not use advertising cookies or cross-site tracking cookies. The two cookies described above are first-party and serve the order and the account rather than an ad network.
Asking for deletion
Email support to delete the reminder schedule or the account profile. Say which one you mean, because the two are different: one removes the emails, and the other removes the profile behind the account.
Deletion is completed within 7 days. The request does not require a reason, and the reply confirms what was removed and what was kept.
What deletion cannot remove
Deletion cannot remove the payment accounting records the business is required to retain. It also cannot remove a file already downloaded to a device, because that copy lives outside this site.
It cannot remove a message from your own inbox either. If a receipt or a PDF should not remain in an inbox, delete it there as well; the site can stop sending but cannot reach into a mailbox.
How to ask a privacy question
Write to support@greasetrapdue.com with the specific question and the email used on the order. A question about a cookie, a deletion, or a retained record is a reasonable thing to ask, and a written reply is the point of the channel.
Do not send a card number or a password in a privacy message. The site does not need either to answer, and a message is not a secure place for those details.