How Grease Trap Due works

Read first, pay later

Nothing on the site is hidden behind a checkout. The price notes, the questions to ask a hauler, the manifest explanation, the refund rule, and the terms are all public pages. Read them first and decide whether the file is worth the price to you.

Paying is a separate step with a card. If the notes already answer your question and you do not need a file to keep, you can close the tab. The site does not require an order to be useful, and it does not sell a phone call.

Step one: choose the number of dates

The five plans differ first by how many dates you track. The one-time, annual, and lifetime plans cover one date. The two multi-location plans cover up to five dates, which is the option for a business with several kitchens or several addresses.

Reminders follow the plan. The annual and lifetime plans schedule emails 30 days, 7 days, and 1 day before the date. The one-time plan delivers the file without a reminder schedule, which suits a kitchen that only wants a page on file.

Step two: type the date you want reminded about

The checkout asks for a future date. That date is the anchor for the file and for any reminders on the plan you chose. It should be the date your program publishes or the date your operation has committed to, not a date picked to make the form accept the order.

The site does not invent a national interval and does not compare your date with a rule. If you are unsure what date to enter, stop and read the city page first. A reminder aimed at the wrong date is worse than no reminder.

Step three: pay in the secure card window

Card details are entered in the payment processor window. This site never sees or stores a card number. The amount shown is the plan price, and the plan price is the whole charge from this site. Hauler bills and city fees are not part of it and are never collected here.

Once payment confirms, the order moves to delivery. If the processor declines a card, no order is created and nothing is scheduled. Try another card or write to support if the decline looks wrong.

Step four: the PDF email

The checklist email leaves within 5 minutes of payment confirmation. It comes from support@greasetrapdue.com and carries the PDF plus a one-time download link. The PDF is one page with the four blank lines and the next reminder date you typed.

If five minutes pass and nothing is in the inbox, check the spam folder before assuming a failure. Then sign in at the account page and download the file directly. If both routes fail, write to support from the address used at checkout.

Step five: sign in with a 6-digit code

The account page accepts an email address and sends a 6-digit code to that address. The code is the sign-in. There is no password to invent, reset, or share, and no app to install on a phone or a back-office terminal.

Inside the account you can download the PDF again, see the plan you bought, change the tracked date, and cancel an annual renewal. The code arrives by email, so use an address the kitchen can reach after a manager leaves.

What the reminders say

Each reminder states how many days remain before the date you entered and which location label the order carries. It repeats that the email is a calendar nudge, not an official notice, a filing, or an inspection appointment, and it links back to the account for a date change.

Every reminder includes a one-click unsubscribe link. Using it stops future reminder emails without deleting the order or the file you already downloaded. The file stays in the account.

Changing a date or canceling a yearly plan

A tracked date can be changed from the account. The next reminder follows the new date, and the old schedule stops. If the account will not accept a change, write to support with the order reference and the date you want instead.

An annual plan can be canceled at any time in the account or by email. Cancellation stops the next renewal charge and future reminder emails. It does not refund a period in which a checklist or a reminder was already sent.

The refund rule in practice

An unused order can be refunded in full within 7 days when no checklist and no reminder has been sent. That window is narrow because the product is a file that arrives in minutes. Read the refund page before paying if the timing matters to you.

Once the PDF is downloaded or the first email is sent, the charge is final. That is the rule for one-time, lifetime, and multi-location orders alike. A yearly plan is different only in that its next renewal can be stopped before it charges.

What is not part of the order

The order does not include a hauler visit, a pump-out, disposal, a city permit, a filing, an inspection, a contractor introduction, a phone call, or legal or trade advice. It does not include a government receipt or a compliance certificate.

The order also does not include a promise about what any program will accept. The file is a record-keeping page. What a program requires, and what proof it accepts, is set by the program and read from the program page.

Where to get help

One address handles delivery, account access, receipts, date changes, cancellation, refunds, and deletion requests: support@greasetrapdue.com. There is no phone line and no callback queue, so the written message is the whole channel.

A useful message names the email used at checkout, the plan, and what you expected to happen. Screenshots help when a file will not open. The contact page lists what to write for each common problem.

A walk-through for a two-kitchen business

A business with two kitchens and two distinct next dates fits the multi-location annual plan. The order covers up to five dates, so both kitchens can be tracked under one plan, and each date gets its own reminders.

At checkout, type the nearer of the two dates and label the order for the kitchen it belongs to. Add the second date from the account once the file arrives. If the business later grows past five dates, the extra dates are not added automatically.

What the checkout form asks for, field by field

The email address is the delivery address and the account identifier. It should be a mailbox the kitchen can still reach after a manager leaves, not a personal address that disappears with a job change.

The site label is a short name for the location, such as a street name or a unit number. It appears on the PDF header and in the reminder subject line. It is for the customer’s own filing, not a government registration.

The next date is the only schedule input. The form does not ask for the trap size, the number of covers, or the city name, because the service does not calculate an interval from those facts.

The plan choice sets the number of tracked dates and whether reminders are scheduled. The price comes from the server’s plan table after the plan key is sent, so the browser cannot change the amount.

There is no phone field, no company size field, and no free-text request for a quote. The order is a file purchase, not a lead form, and the form is short because the product is narrow.

What happens between payment and the email

The card processor confirms the charge and returns a transaction reference. The site records the order as paid and attaches the plan entitlement to the email address used at checkout.

The PDF is generated from the label, the date, and the plan. The file is one page, and the generation step does not query a city rule or a hauler schedule.

The checklist email is handed to the mail provider with the PDF attached. The site records the send event so support can tell the difference between a message that was never sent and a message that was filtered after it left.

If the provider reports a temporary failure, the order remains paid and the file remains available in the account. The customer can download it without waiting for a retry.

A hard bounce is recorded so future reminders do not keep hitting a dead address. Support can then help the customer correct the address and reopen the account.

Choosing a date when the city rule is unclear

Open the city or county pretreatment page for the property before checkout. Read the current text, note the name of the document, and write down the date you checked it. If the page links to a form, open the form as well.

If the page is silent or the wording is ambiguous, call the program and ask which written document controls. Write down the answer and the name of the person who gave it. That note belongs in the same folder as the manifest.

If the program has not answered before you want to order, choose a planning date that gives you time to confirm the rule. The reminder is a prompt, not a legal deadline, and the date can be changed in the account.

Do not type a date copied from another city or from a company price page. A date that looks authoritative but has no local source behind it is worse than a date you mark as provisional.

When the program confirms the requirement, update the tracked date in the account. The next reminder follows the new date, and the old schedule stops.