Grease Trap Due
FAQ
These answers cover the questions that arrive most often: what the PDF is, how the email and the account work, what the plans cost, how refunds and cancellations work, and what this independent publisher will not do. Each answer is short on purpose, and the page for the topic carries the longer explanation.
Keep with the receipt
grease trap cleaning
The starting point for the hauler questions and the four facts a pumping log holds.
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grease trap manifest
The longer explanation of the hauler paper, the log beside it, and the filing line.
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delivery steps
Checkout, the 5-minute email, the 6-digit code, and the reminder schedule in sequence.
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plan comparison
The five plans with billing style, date count, and the refund line that applies to each.
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publisher details
The operator, the source method, and how corrections are handled when a note goes stale.
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support contact
What to include in a message for each common order problem.
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license rules
Personal and internal business use, the age rule, and the duty to verify a source.
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privacy details
Which data is stored, which cookies are set, and how a deletion request is handled.
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refund details
The full money-back rule, including the delivery cutoff and annual cancellation.
Keep with the receipt
scope limits
The non-affiliation notice and the work this publisher declines.
How to use this page
Read the question that matches your situation, then follow the link to the page that explains it in full. The answers here are summaries, not the controlling text. The terms page controls the license, and the refund page controls the money-back rule.
If an answer and a policy page ever disagree, the policy page wins. Send a note to support and the answer here will be corrected, because a stale summary is a defect rather than a preference.
What this site is not
This site does not pump traps, issue manifests, file forms, inspect kitchens, or introduce contractors. It publishes notes and sells a digital checklist with reminders. The scope boundary is the same on every page, and it is not a technicality.
A city program, a permitted hauler, and a health inspector each have a role that this site does not fill. If your question needs one of those roles, the answer is to contact that party rather than to buy a file.
Questions
01What is Grease Trap Due?
An independent publisher that sells a one-page PDF pumping log and, on paid reminder plans, scheduled emails tied to the date you type. It is not a hauler, a city program, or a health inspector.
02How do I use the product?
Open the pricing page, choose a plan, type the next date, and pay in the secure card window. The PDF arrives within 5 minutes. Sign in at the account page with a 6-digit email code to download it again.
03How much does it cost?
One date is $19 once, $39 per year, or $299 lifetime. Up to five dates is $149 per year or $999 lifetime. Hauler bills and city fees are not included and are never collected here.
04Is there a yearly or lifetime plan?
Yes. The $39 per year and $149 per year plans are annual subscriptions that can be canceled in the account at any time. The $19, $299, and $999 plans are one-time charges with no recurring billing.
05How fast does the email arrive?
Within 5 minutes after payment confirmation, sent from support@greasetrapdue.com. The file is also available in the account after a 6-digit email sign-in, so a slow inbox does not block a download.
06What if the email did not arrive?
Check the spam folder first, then sign in at the account page with the same email address and download the PDF directly. If neither works, write to support from the address you paid with.
07Who should not buy this?
Anyone who wants a pump-out, a filing, a site visit, an inspection, or a contractor introduction. The file is a record-keeping page, and it is licensed for the buyer own use only.
08Does the PDF print a pumping interval?
No. It prints the date you typed and a statement that no city interval is included. The interval comes from the program that covers the property, not from this site.
09Can I change the date after I buy?
Yes, from the account. The next reminder follows the new date. If the account will not accept the change, write to support with the order reference and the date you want instead.
10How do I cancel an annual plan?
Cancel in the account or by emailing support. Cancellation stops the next renewal charge and future reminders. It does not refund a period in which a checklist or a reminder was already sent.
11When can I get a refund?
An unused order can be refunded in full within 7 days when no checklist and no reminder has been sent. After a download or the first email, the charge is final. Banks often take 5 to 10 business days to post a refund.
12Do you sell my email or send marketing?
No. The email is used for the order, the sign-in code, the receipt, the reminders you asked for, and support replies. It is not sold, rented, or shared with contractors or lead brokers.
13Is there a phone number?
No. Support is by email at support@greasetrapdue.com. There is no phone line, no callback queue, and no lead collection by phone.
14What does the PDF contain?
One page with a location label, four blank lines for date pumped, gallons or unknown, hauler name, and where the paper is filed, plus the next reminder date and a scope footer.
15Does buying make my kitchen compliant?
No. Compliance depends on the local program and on the work a permitted hauler performs. The file and the reminders are record-keeping aids, not a permit, an inspection, or a certificate.
16What if a quoted price on the site looks wrong?
Write to support and name the line and the source link. Each quoted range carries a read date. If the live source disagrees, the live source wins and the note is treated as stale.
17Can I use the file for several restaurants?
The one-date plans cover one tracked date. The multi-location plans cover up to five dates. A business with more than five dates needs a separate arrangement, and extra dates are not added automatically.
18How do I delete my data?
Email support to delete the reminder schedule or the account profile. Deletion is completed within 7 days, while payment accounting records that must be retained are kept.
19Who operates the site?
An independent digital publisher. It is not a government office, a utility, a hauler, or a contractor, and it does not accept payment from a hauler for a referral.
20Where do I start if I am new?
Read the main page for the four log lines and the hauler questions, then read the manifest page, then decide whether a PDF is worth the price for your kitchen.
21How often does a grease trap need pumping?
There is no national answer, and this site will not invent one. The requirement comes from the program that covers the property, and how quickly a unit fills depends on what the kitchen sends down the drain. Read the wording your program publishes for your unit, and ask the program when the text does not cover it. Then put the date you were given into the grease trap cleaning reminder.
22Why do two restaurants on the same street get different intervals?
Because the rule and the unit are not identical. One property may have a small indoor trap at a counter and another a large in-ground interceptor, and the program may treat those differently. Two kitchens can also run at different volumes. A date belongs to a property rather than to a street, so compare the two only after reading what applies to each.
23What should I ask a hauler during a visit?
Ask for the manifest before the truck leaves, ask what volume was recorded, and ask whether anything about the unit needs attention before the next visit. If the gallons field will not be filled in, ask what to write there rather than guessing. The grease trap manifest page lists what a typical visit produces.
24What records does a kitchen need to keep?
Keep the hauler manifest, the log page that points to it, and the program page you read when you set the date. The three answer different questions: what work happened, where the paper is, and which rule was in force. How long each one stays on file is a local question, and the program and your accountant are the parties to ask.
25What should I do if the trap overflows?
Call a permitted hauler or a plumber, stop using the fixtures that drain into the unit, and keep whatever paper the visit produces. This site has no phone line and cannot dispatch anyone, so a note to support contact will not clear a backed-up trap. An overflow is a service call, not a document problem.
26How do the annual and lifetime plans differ?
The annual plan is $39 per year for one date and renews until you cancel. The lifetime plan is $299 once for that same single date and does not renew. Both send reminders and both keep the checklist in the account. The lifetime charge covers reminders and updates on this website for the date you entered, and it is not an annuity. The plan comparison sets out all five plans.
27Can I get the PDF again after the first download?
Yes. The email carries a one-time link, but the file stays in the account, and a 6-digit code sent to the same address opens it again after that link has been used. Re-downloading costs nothing extra on any plan. The delivery steps page follows the sign-in from code to file.