Grease Trap Due
Contact
Support for greasetrapdue.com runs on one email address: support@greasetrapdue.com. Write there for a missing PDF, a receipt copy, a sign-in problem, a reminder date change, a cancellation, a refund request, or a data deletion request. There is no phone line, no live chat, and no lead form.
This page explains what to put in a message so the reply can be useful on the first try. It also lists what email support cannot do, so you do not wait for an answer that the channel was never able to give.
Keep with the receipt
grease trap cleaning
The four log lines and the hauler questions that most support messages are really about.
Keep with the receipt
grease trap manifest
What a hauler paper records and what the log adds beside it.
Keep with the receipt
delivery and account
The 5-minute email, the 6-digit sign-in, and the reminder schedule explained in order.
Keep with the receipt
plans and prices
The five plans with their billing style and date limits in one place.
Keep with the receipt
quick answers
Short answers on the questions support sees most often.
Keep with the receipt
the publisher
Who runs the site, how sources are dated, and how corrections are handled.
Keep with the receipt
purchase terms
The license, the age rule, and the source-check duty that apply to every order.
Keep with the receipt
privacy policy
What is stored about an order and the deletion request this page references.
Keep with the receipt
refund policy
The full rule behind a refund request, including the delivery cutoff.
Keep with the receipt
scope notice
The formal statement of what this site is not and will not do.
One address, no phone line
Every order question goes to the same address. That is deliberate: one queue is easier to keep honest than several partial channels, and a written message leaves a record both sides can read.
The site does not collect phone numbers and does not call buyers. If a call or a text claims to represent this site, treat it as unaffiliated and verify by writing to the published address.
What to write for a missing PDF
Say which email address you used at checkout, which plan you bought, and roughly when you paid. Check the spam folder first and try the account page with a 6-digit code. If both fail, say so in the message and the file will be resent.
If the PDF opens but a field is wrong, name the field and the value you expected. A page with the wrong location label is a fixable defect, and a screenshot helps more than a description.
What to write for a receipt copy
Ask for a receipt and name the order if you have it. The order reference appears in the purchase email, and the email address used at checkout is enough to locate the record when the reference is missing.
Receipts cover the amount paid to this site only. They do not cover a hauler bill or a city fee, because those are not collected here and no receipt for them exists on this side.
What to write to change a reminder date
A tracked date can be changed from the account. If the account will not accept the change, write with the order reference, the old date, and the new date. The reminder schedule follows the date on the order after the change.
Changing a date does not change what a program requires. It changes when this site emails you, and nothing more. If the program rule moved, the date you type should move with it.
What to write to cancel a yearly plan
Cancel in the account if the option is available. If it is not, write with the order reference and say plainly that you want to stop the next renewal. Cancellation stops the next charge and future reminder emails.
Cancellation is not a refund. A period in which a checklist or a reminder was already sent stays charged. If you are asking for money back as well, say so and the refund rule will be applied to the order.
What to write for a refund
Say that you are requesting a refund, give the order reference or the checkout email, and state whether the PDF was downloaded or any email was received. That last fact decides whether the unused-order window still applies.
The window is 7 days from payment and closes when the file is downloaded or the first checklist or reminder email is sent. If the order qualifies, the refund goes to the original payment method, and banks often take 5 to 10 business days to post it.
What to write for sign-in trouble
Say which email address you are using and whether the 6-digit code arrived. Check the spam folder for the code as well as for the PDF, because the code is a separate message and can be filtered on its own.
If the code arrives but is rejected, note how long passed between the request and the entry. If the code never arrives, say so and the account can be checked from the support side.
What to write to delete your data
Ask for deletion of the reminder schedule or the account profile and say which one you mean. The site completes deletion within 7 days, while retaining the payment accounting records it is required to keep.
Deletion stops future emails tied to the deleted profile. It does not remove a file you already downloaded, because a downloaded file lives on your device rather than on this site.
What to write when a source looks wrong
Name the page, quote the line, and include the source link you checked. If the live source disagrees with the note, the note is stale and should be corrected. A precise report is more useful than a general complaint.
The three company visit ranges carry a read date of 2026-11-13. If one of those pages has changed since that date, say which one and what it now shows. The live page wins.
What email support cannot do
Support cannot pump a trap, issue a manifest, file a form, book an inspection, or introduce a contractor. It cannot tell you what your city requires beyond pointing you to the program page, and it cannot give legal or trade advice.
Support also cannot reverse a card charge directly. A refund is issued from this side to the original payment method, and the bank controls how quickly it posts.
How to write a useful message
Use the address you paid with so the order can be found. Name the plan, the date of payment, and the problem in the first two lines. Add the order reference if you have it, and attach a screenshot when a screen is involved.
Avoid sending card numbers by email. The payment window is the only place a card belongs. If a message needs a card detail to be understood, describe the problem instead of the number.
If you are a hauler or a city program
A hauler or a program that wants a line corrected can write to the same address. The site quotes public sources and does not accept payment for a listing, an endorsement, or a referral, so a correction is judged on the source rather than on the relationship.
A program that publishes a page the site should quote can send the link. The site reads it, records the read date, and quotes only what the page actually says.